Frequently asked questions
Briefly about orders, payment, shipping and warranty.
How do I place an order?
Choose an item in the catalog, add it to the cart and proceed to checkout. Provide your address and phone number — after checkout the order appears in your account, and we send a confirmation by email.
How do I pay?
Payment is made online after placing the order. If the payment fails, the order stays in your account — you can try again. Legal entities and self-employed customers can pay by bank transfer: write to support.
How long does delivery take?
We dispatch within 1–3 business days after confirmation. Within Russia — CDEK or Russian Post; the time depends on the region (usually 2–7 days). The tracking number is sent by email.
What about the warranty?
The tool is covered by the manufacturer's warranty. If something goes wrong — create a support ticket, describe the situation and attach photos: we will solve it with a replacement or repair.
Can I return an item?
Yes, within 14 days of receipt, if the item has not been used and the packaging is preserved. You can request a return right from the order: the "Request a return" button — the request goes to support together with the order number.
How do I contact support?
Create a ticket on the "Support" page — the reply comes by email and to Telegram (if connected).