Consumer rights for remote purchases.
1. General provisions
These terms apply to goods purchased remotely on the website https://kharincustoms.pro and comply with Article 26.1 of the Russian Consumer Rights Protection Law.
2. Return of goods of proper quality
The Buyer may refuse the goods at any time before delivery and within 7 (seven) days after receipt.
If, at the moment of delivery, information about the return procedure and terms was not provided in writing, the return period is extended to 3 months.
A return of goods of proper quality is possible if:
- its consumer properties and presentation are preserved;
- packaging, completeness and documents are preserved;
- there is proof of purchase (order number, receipt or other confirmation of payment).
3. Return of goods of improper quality
If the goods have a manufacturing defect or do not match the description, the Buyer may demand:
- a replacement with an equivalent item;
- a proportionate price reduction;
- elimination of defects;
- a refund of the amount paid.
If the cause of the defects is disputed, an inspection or expert examination may be carried out.
4. How to arrange a return
- write to [email protected] with the subject "Return";
- state the order number, item name and reason for the return;
- attach photos of the goods and proof of payment.
A "Request a return" button is also available in your account; it helps submit the request.
We will reply within 1 business day and agree on how to send the goods.
5. Refund terms
The money is refunded in the same way the payment was made, within 10 (ten) days from receipt of the request, and if a quality check is needed — within the terms established by Russian law.
The Buyer bears the cost of return shipping if the goods are of proper quality.
6. Exceptions
Returns and exchanges are not provided for goods made to a custom order and/or having personalised characteristics, unless they have manufacturing defects.
7. Contacts
For questions about returns and exchanges, write to [email protected].